We've got answers!

Got Questions?

Certain questions just keep popping up again and again. Here are the answers to our most frequently asked questions:

Why should I have my website designed by a professional?
What are the steps to getting a website?
How long will it take for my website to appear online?
Can you register or transfer a domain name for me?
What about search engines?
What if I don't know anything about web pages?
Can I stay with my own server?
What kind of guarantee do I have that my site will work correctly ?
Can I update my website myself?
Do you provide email services?
How much will my project cost?
  1. Why should I have my website designed by a professional?
    With all of the online tools to make your own website, why would I want to pay someone else to do it for me? The answer is simple - you know your business, and we know ours. Your website is your professional image and often your first customer contact. A professionally designed website is your business introduction to thousands of customers. Would you want to reflect anything less than a professional business image?
    A website programmed by software is not only slower to download, but often cannot be listed by search engines at all! The average visitor will wait 6 seconds for download. What good is a website if your customers cannot find it or download it? Can you afford to have a second rate website for your business?

  2. What are the steps to getting a website online?
  3. There are three things you must have to display your website online:
    • Domain name: We can help you choose the right domain name, register it, point it to your website host or transfer it to any registrar you choose. Domain names are inexpensive and require a low annual fee.
    • Website Design & Programming: This is the most important part of getting your new website. There will be a one time cost for the design and setup of your website.
    • Website Hosting and Maintenance: Hosting means loading your website files to a host server that stores them and allows people to access them 24/7 on the internet. Maintenance is making changes and updating information on your website. There is a low monthly cost for hosting your website online which is determined by the size and complexity of your website.

  4. How long will it take for my website to appear online?
    The average time from contract completion until going live is usually 3 - 4 weeks, but that time frame varies with the complexity of the project. Obviously, the more complex your site structure and design, the longer it will take to get exactly what you want. We never put a site online publicly until you are 100% satisfied.

  5. Can you register or transfer a domain name for me?
    Yes, we will be happy to register new domain names for you or help transfer your domain to a new registrar. We even have an affilate domain registrar who can offer low prices on domains.

  6. What about search engines?
    The use of search engines has become a very complex subject. The submission standards and rankings for search engines are changing almost daily. The most important search engine optimization technique is a well-programmed website. We’ll design with search engines in mind from the beginning, advising you about the best current search practices and ensuring that your website will be able to be listed efficiently. We maintain a blog for our clients with tips for marketing and search engine management, and we'll help you every step of the way. When we meet about your project, we can advise you about the current options for search engines, and offer you search engine optimization services related to your business.

  7. What if I don't know anything about web pages?
    No problem! We do it all for you. We can also help you learn about what is possible at the same time. We can provide instruction for your staff and extra services you may need to get your website working smoothly for your business. Our goal is to make getting and maintaining a website as easy as possible, so you can concentrate on your business, not on maintaining your website.

  8. Can I stay with my own server?
    Yes, we can often design your website for your current server. Once we know the configuration of your server and your website needs, we will know which services that can be hosted on your current server. We provide maintenance and updating services for websites residing on other servers at an hourly rate.

  9. What kind of guarantee do I have that my site will work correctly ?
    11 Fingers is here to be your website partner for the long run. As a family business, we understand how important it is to that our clients be happy with our services. Your satisfaction with our design process is guaranteed. We'll work with you until your site has just the look you want. Then, if you have chosen one of our hosting & maintenance packages, we will check your site regularly to be sure that it continues to function properly. We'll fix any server related problems fast - and at no cost to you. Your site will be online, quick, reliable, and accessible to your visitors virtually 24 hours a day, 365 days a year. We know that you will be satisfied. We guarantee all programming for a period of one year after completion. We’ve been around for almost 20 years. We’ll be here to help if you need us!

  10. Can I update my website myself?
    Yes, we can design your site so that you can update it yourself. We specialize in designing custom applications to allow you to EASILY manage part or all of your website. We can provide training for your personnel if needed. We’ll discuss with you the kind of maintenance and updating you need and offer you several options for maintaining your website. Read more about our content management systems.
  11. Do you provide email services?
    Yes, we provide email services for your business! We can offer several different options for email. The option you choose will depend upon the number of users, the volume of mail sent/received and other related services you will need. We'll help you get exactly the right email services.

  12. How much will my project cost?
    Now for the bottom line - how much does it cost to have your site designed correctly?
    The design of your website is the largest part of a website project. Sites can vary in price from free ( You've seen those results ! ) to millions of dollars. Clearly, you are looking for something between these two extremes. It is always our goal to provide quality website design and programming at reasonable prices that businesses can afford. Because each project is different, we do not have template programming or "per page" pricing. Our custom business websites begin at $800. Contact us to talk about what kind of website you need. We'll talk about options and work with you to get the website you need - on time and within your budget.